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Privacy

Privacy Policy for Dogs In Harmony, Inc.

Dogs In Harmony, Inc. ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and protect your personal information, including your rights regarding the information we collect. By using our services or submitting your information through our website, forms, or booking platform, you consent to the practices outlined below.

1. Information We Collect

We collect personal information you voluntarily provide when you:

  • Contact us through our website, email, or SMS

  • Register for a training program or service through our platform (https://dogsinharmony.pike13.com)

  • Complete a client agreement or consent form

  • Request customer service or updates regarding your dog’s care

This information may include:

  • Name, phone number, email address

  • Dog’s name, age, breed, behavior concerns

  • Appointment scheduling information

2. How We Use Your Information

We use your information to:

  • Provide and manage services for you and your pet

  • Send SMS or email updates related to your dog's status, appointments, or training progress

  • Respond to your inquiries and provide customer support

  • Notify you of changes to your services or schedule

We do not use your personal information for sales or marketing via SMS.

3. Communication and Opt-In Consent

By submitting your information through our website, training portal, or communication forms, you consent to receive SMS and email messages related to:

  • Service confirmations and updates

  • Daycare/training drop-off and pick-up status

  • Emergency communications

  • Customer service follow-up

SMS messages will only be sent to users who:

  • Initiate contact via text, or

  • Opt-in by signing our service agreement or registration forms

You may opt out of receiving SMS communications at any time by replying “STOP.” For email communications, you may unsubscribe using the link provided in the email.

4. Sharing of Information

We do not sell or rent your personal information. We may share limited information with:

  • Service providers who support our operations (e.g., booking software)

  • Legal authorities if required by law

All vendors are required to protect your data in accordance with this policy.

5. Data Security

We use reasonable administrative and technical safeguards to protect your information from unauthorized access, disclosure, or misuse.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates

  • Withdraw consent for SMS or email communication

To exercise these rights, please contact us at [insert email address].

7. Updates to This Policy

We may update this Privacy Policy periodically. We will notify clients of material changes via email or SMS, and the updated policy will be posted on our website.